This communication module aims to give students a general understanding of why good communication skills are important in business, how today’s communication is enhanced through technology, why effective interpersonal communication can be difficult, how communication is used in teams, and how it can overcome intercultural barriers.

This part of the module focuses on developing key writing skills by introducing the three-step writing process, by giving students a variety of practice tasks. This ebook offers techniques to develop the fundamentals of crafting messages, including audience analysis, organization, style, tone, and basic document design. Students will learn the skills required to write messages that are clear, interesting, concise, diplomatic, and convincing.

To reinforce the learning process, the students will receive plenty of practice in planning, writing, and completing messages.