Letter-writing Quiz
1B, 2C,( B would be correct in America where the month comes first )3B,4B, 5B, 6B and usually E, 7C,8B, 9B.
Useful phrases for letter writing
Starting a letter: 1 enquire 2 advertised 3 have arranged 4 based
Enclosures: 1 find 2 am enclosing
Complaints: 1 to complain 2 to say 3 has acted/acted
Apologies: 1 has caused/ may have caused 2 delivering 3 handles 4 is
Good news: 1 to inform 2 have been cut 3 will be held
Requests: 1 are 2 could send 3 could recommend
Bad news: 1 have been delayed 2 applied for 3 requested
Email arrangement
| Order | Function | Formal | Informal | |
| 1 | Subject | Re: Lunch on Friday, October 16 | Re: Lunch on 16/10? | |
| 2 | Salutation | Dear Mr Turner | Hi Jack | |
| 3 | Answering a forwarded email | Ms Johns has forwarded your email to me and asked me to reply to it | Carol just sent this on to me and asked me to get in touch with you. | |
| 4 | Reference (to an earlier email) | Thank you for your interest in our company and the information about your upcoming visit. | Thanks for letting us know you’ll be here next week and we’re glad you want to find out more about us. | |
| 5 | Apology | Please accept my apologies for the delay in replying. | I’m really sorry that I haven’t answered before now. | |
| 6 | Giving information | I am writing to inform you that we are setting up a lunch with several people interested in your business proposal. | Just wanted to let you know that lunch would be great. A couple of us would like to discuss your ideas in person. | |
| 7 | Making an appointment
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I have reserved a table at the Four Seasons on October 16 at 12.30. | How about The Four Seasons, say 12.30? You liked it last time. | |
| 8 | Request | I would greatly appreciate it if you could send me specific information about the proposal before we meet. | It’d be a help to get some of your ideas about the proposal before our meeting.
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| 9 | Attachment information | You will find the latest information for suppliers in the attachment. | I’m attaching some supplier information that I thought you’d like to see. | |
| 10 | Offering help | Please inform me if there is anything I can help you with before our meeting. | Just send me a quick note if you have any other questions before we meet. | |
| 11 | Asking for confirmation | Can you confirm by Friday if you will be able to come? | Can you let me know by Friday if this is OK for you? | |
| 12 | Closing remarks | I am looking forward to your reply. | Hope to hear from you soon.
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| 13 | Complimentary closing | Yours sincerely | Bye for now | |
A letter to correct
| Chemikraz Ltd
ul. Krakowa 48 60700 Tasi Poland
Ms J Lewis Slimtone, PLC 13 Broad Walk Birmingham BR5 6BY UK
01 January 2023
Company visit in Tasi
Dear Ms Lewis I am writing to thank you for your letter which arrived recently (or: ‘has recently arrived’ if very recent). I am so pleased that you can visit us next month. We are looking forward to welcoming you!. Here is some information about our country and your accommodation. Despite it being almost spring, the weather here is still quite cold so please bring warm clothes with you. I would definitely recommend a hat and a heavy coat too. When you visit our company, please to call at reception first and ask for me. Then you would ill be taken up to my office. You will be staying at a local hotel called The Orit Hotel. The address of the hotel is 56 Zwycestwa Street the telephone number is +48-61-95483. Hotel Orit is small but friendly with a restaurant and room service. You will eat breakfast there but I will invite you for lunch and dinner in other places. If you have any questions, please contact me immediately. My telephone number is +48-61-46289, extension 209.
Yours sincerely,
Mrs P. Sztuk Human Resources Manager
Cambridge Business English Activities © Cambridge University Press 2000
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